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Text messaging & patient communications

Make your patients happy and reduce hold times with call-to-text, two-way text, and web-to-text options.

Use one platform to power text messaging

Don’t waste time with multiple platforms. Offer patients a variety of text options from our single, TCPA-compliant solution with a built-in HIPAA consent tool. We make it easy to communicate with patients how they want, so you don’t miss a lead or patient message.

Text messaging & patient communications

Clunky website chatbots can cause web visitors to leave your site without taking the next step. Our web-to-text service drives appointment booking by giving your website visitors a quicker, preferred communication option.

Offer text messaging on hold and after hours

With call-to-text, patients who call after hours or when lines are busy are given the option to connect with your practice via text message. Your practice can also utilize missed-call-text, which will automatically send a text message to a patient who leaves a voicemail or is unable to reach your practice by phone. That way, you don’t risk losing a new patient, and your staff has fewer calls and voicemails to process.

69% of consumers want the ability to contact a business by text message.

EZ Texting

Offer secure two-way text messaging

Maintain conversations without having to switch platforms or apps. With our two-way text messaging, your practice can send and receive texts directly within the Afia Fix Practice Portal.

Get patient information faster

Reduce wait times, and speed up the check-in process for patients and staff. Use text messaging to send patients a link to your intake and registration forms, collect insurance card photos, and receive any information that’s needed.

Humanize every patient interaction

Feel rest assured that patients hear the right information they need in its most accessible form by customizing the steps and audio on your phone tree. Patients will feel more connected to your practice when they hear a familiar voice, their language, or any specifics unique to your practice.

Reach your patients when they need care

With SMS recall, your practice can seamlessly send out text message campaigns to patients who are due to schedule a follow up or recurring appointment. Save time and re-engage patients by providing the opportunity for them to respond to the text message, schedule on your website, or call your practice.

Related resources

Get started with Afia Fix

To take advantage of the Afia Fix text messaging features, you’ll need the industry’s most complete all-in-one platform.